Incidents reported on status page for Everbet https://status.everbet.bg/ https://d1lppblt9t2x15.cloudfront.net/logos/4ff7f564baf22f678e7439f8c9f8330b.png https://status.everbet.bg/ en https://status.everbet.bg/ Sun, 04 Jan 2026 08:58:22 +0000 https://status.everbet.bg/#cf81064478d853ee0b6cdb45645fae5af26b314ec239e28f25fa4b9bcf490ef6 URL Unreachable recovered https://status.everbet.bg/ Wed, 31 Dec 2025 15:04:53 +0000 https://status.everbet.bg/#cf81064478d853ee0b6cdb45645fae5af26b314ec239e28f25fa4b9bcf490ef6 URL Unreachable went down https://status.everbet.bg/ Mon, 22 Dec 2025 09:30:23 +0000 https://status.everbet.bg/#aa00ea250c65a1d54aa1b38d26acc573ca11178be31cbc1ebff7e69e2555a66e URL Unreachable recovered https://status.everbet.bg/ Mon, 22 Dec 2025 09:30:11 +0000 https://status.everbet.bg/#aa00ea250c65a1d54aa1b38d26acc573ca11178be31cbc1ebff7e69e2555a66e URL Unreachable went down https://status.everbet.bg/ Sun, 21 Dec 2025 11:11:42 +0000 https://status.everbet.bg/#d99ad4c8ed1d38f8b0d26cfbf5cee5700b08316e61ac854c926ed81365cbe34c Everbet Core APIs & CFUI Rendering recovered https://status.everbet.bg/ Sun, 21 Dec 2025 11:00:53 +0000 https://status.everbet.bg/#d99ad4c8ed1d38f8b0d26cfbf5cee5700b08316e61ac854c926ed81365cbe34c Everbet Core APIs & CFUI Rendering went down https://status.everbet.bg/ Fri, 19 Dec 2025 13:06:47 +0000 https://status.everbet.bg/#5e14039d750c0df656c044e821182554b24d1ea37996055f701acca8827236d6 Everbet Dench Micro-Services Health Monitor recovered https://status.everbet.bg/ Fri, 19 Dec 2025 12:12:49 +0000 https://status.everbet.bg/#5e14039d750c0df656c044e821182554b24d1ea37996055f701acca8827236d6 Everbet Dench Micro-Services Health Monitor went down https://status.everbet.bg/ Thu, 04 Dec 2025 08:49:31 +0000 https://status.everbet.bg/#299d9b06d9d019896c9d957d1d671df1dd6dd64560f92771d74ef98d9f79023f Everbet Dench Micro-Services Health Monitor recovered https://status.everbet.bg/ Thu, 04 Dec 2025 08:43:46 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https://status.everbet.bg/#39287db64d55c93228332b7dfe8c921cba4984c385908bfce15099ebb74e0f52 Everbet Core APIs & CFUI Rendering went down https://status.everbet.bg/ Mon, 01 Dec 2025 13:19:34 +0000 https://status.everbet.bg/#2766c60f33bfd6a00d7b1e17e1566d7925825ac86a684b29a6b6997fa06762f1 Everbet Core APIs & CFUI Rendering recovered https://status.everbet.bg/ Mon, 01 Dec 2025 12:59:07 +0000 https://status.everbet.bg/#2766c60f33bfd6a00d7b1e17e1566d7925825ac86a684b29a6b6997fa06762f1 Everbet Core APIs & CFUI Rendering went down https://status.everbet.bg/ Mon, 01 Dec 2025 12:52:14 +0000 https://status.everbet.bg/#584e71bdb73d0de756707000685212207ac1474c6cb5475908b0405604f7aa00 Everbet Core APIs & CFUI Rendering recovered https://status.everbet.bg/ Mon, 01 Dec 2025 12:38:14 +0000 https://status.everbet.bg/#584e71bdb73d0de756707000685212207ac1474c6cb5475908b0405604f7aa00 Everbet Core APIs & CFUI Rendering went down https://status.everbet.bg/ Tue, 18 Nov 2025 15:53:02 +0000 https://status.everbet.bg/#dece9229322985e0c01e2682dc33b7b046ac80e4217054f63948a4bb2b973713 Everbet Core APIs & CFUI Rendering recovered https://status.everbet.bg/ Tue, 18 Nov 2025 15:07:01 +0000 https://status.everbet.bg/#dece9229322985e0c01e2682dc33b7b046ac80e4217054f63948a4bb2b973713 Everbet Core APIs & CFUI Rendering went down https://status.everbet.bg/incident/757420 Tue, 04 Nov 2025 07:40:00 -0000 https://status.everbet.bg/incident/757420#de386c30151f48fee05ed28cb724b479d72790b4b3d883b4d5262830a0ecfcff Maintenance completed https://status.everbet.bg/incident/757420 Tue, 04 Nov 2025 07:40:00 -0000 https://status.everbet.bg/incident/757420#de386c30151f48fee05ed28cb724b479d72790b4b3d883b4d5262830a0ecfcff Maintenance completed https://status.everbet.bg/incident/757420 Tue, 04 Nov 2025 07:40:00 -0000 https://status.everbet.bg/incident/757420#de386c30151f48fee05ed28cb724b479d72790b4b3d883b4d5262830a0ecfcff Maintenance completed https://status.everbet.bg/incident/757420 Tue, 04 Nov 2025 07:40:00 -0000 https://status.everbet.bg/incident/757420#de386c30151f48fee05ed28cb724b479d72790b4b3d883b4d5262830a0ecfcff Maintenance completed https://status.everbet.bg/incident/757420 Tue, 04 Nov 2025 05:00:00 -0000 https://status.everbet.bg/incident/757420#1668bc59fac951dc4a86a5ab9e1fbf478c662e734e350d91a613919b73502fab Database migration from CentOS to RockyLinux https://status.everbet.bg/incident/757420 Tue, 04 Nov 2025 05:00:00 -0000 https://status.everbet.bg/incident/757420#1668bc59fac951dc4a86a5ab9e1fbf478c662e734e350d91a613919b73502fab Database migration from CentOS to RockyLinux https://status.everbet.bg/incident/757420 Tue, 04 Nov 2025 05:00:00 -0000 https://status.everbet.bg/incident/757420#1668bc59fac951dc4a86a5ab9e1fbf478c662e734e350d91a613919b73502fab Database migration from CentOS to RockyLinux https://status.everbet.bg/incident/757420 Tue, 04 Nov 2025 05:00:00 -0000 https://status.everbet.bg/incident/757420#1668bc59fac951dc4a86a5ab9e1fbf478c662e734e350d91a613919b73502fab Database migration from CentOS to RockyLinux https://status.everbet.bg/ Thu, 30 Oct 2025 13:45:04 +0000 https://status.everbet.bg/#a1383c17427e4cd847c69f94c1031919caa035a8ff08a5ed68b1c075795385f4 Everbet Core APIs & CFUI Rendering recovered https://status.everbet.bg/ Thu, 30 Oct 2025 13:44:54 +0000 https://status.everbet.bg/#df6d2befe9ffc3855594db7c85a4751197ca4d253eec0829353c8247ff2ab63e Everbet Dench Micro-Services Health Monitor recovered https://status.everbet.bg/ Thu, 30 Oct 2025 13:29:59 +0000 https://status.everbet.bg/#a1383c17427e4cd847c69f94c1031919caa035a8ff08a5ed68b1c075795385f4 Everbet Core APIs & CFUI Rendering went down https://status.everbet.bg/ Thu, 30 Oct 2025 13:20:51 +0000 https://status.everbet.bg/#df6d2befe9ffc3855594db7c85a4751197ca4d253eec0829353c8247ff2ab63e Everbet Dench Micro-Services Health Monitor went down https://status.everbet.bg/ Wed, 29 Oct 2025 14:27:23 +0000 https://status.everbet.bg/#4786cabbc0200877bfd088d075e8117df8d38b7cf44c478dda0df052d0db7440 Everbet Core APIs & CFUI Rendering recovered https://status.everbet.bg/ Wed, 29 Oct 2025 13:34:07 +0000 https://status.everbet.bg/#4786cabbc0200877bfd088d075e8117df8d38b7cf44c478dda0df052d0db7440 Everbet Core APIs & CFUI Rendering went down https://status.everbet.bg/incident/747907 Tue, 21 Oct 2025 05:30:53 -0000 https://status.everbet.bg/incident/747907#77548681161e2684b555fd1c47614d5feb286efb573147a51fa1341a284d00b7 Maintenance completed https://status.everbet.bg/incident/747907 Tue, 21 Oct 2025 05:30:53 -0000 https://status.everbet.bg/incident/747907#77548681161e2684b555fd1c47614d5feb286efb573147a51fa1341a284d00b7 Maintenance completed https://status.everbet.bg/incident/747907 Tue, 21 Oct 2025 05:30:53 -0000 https://status.everbet.bg/incident/747907#77548681161e2684b555fd1c47614d5feb286efb573147a51fa1341a284d00b7 Maintenance completed https://status.everbet.bg/incident/747907 Tue, 21 Oct 2025 05:30:53 -0000 https://status.everbet.bg/incident/747907#77548681161e2684b555fd1c47614d5feb286efb573147a51fa1341a284d00b7 Maintenance completed https://status.everbet.bg/ Tue, 21 Oct 2025 05:20:59 +0000 https://status.everbet.bg/#a5a10042706d52e5c71baa46e7a6c69f9a036a7805415c23150f62dd9594f957 Everbet Core APIs & CFUI Rendering recovered https://status.everbet.bg/ Tue, 21 Oct 2025 05:20:45 +0000 https://status.everbet.bg/#f9dd25a60144bad8bb53a97efa77308df7e9cb5e1c54f9aaa57ec4a54f67d551 Everbet Dench Micro-Services Health Monitor recovered https://status.everbet.bg/ Tue, 21 Oct 2025 05:07:08 +0000 https://status.everbet.bg/#a5a10042706d52e5c71baa46e7a6c69f9a036a7805415c23150f62dd9594f957 Everbet Core APIs & CFUI Rendering went down https://status.everbet.bg/ Tue, 21 Oct 2025 05:05:37 +0000 https://status.everbet.bg/#f9dd25a60144bad8bb53a97efa77308df7e9cb5e1c54f9aaa57ec4a54f67d551 Everbet Dench Micro-Services Health Monitor went down https://status.everbet.bg/incident/747907 Tue, 21 Oct 2025 05:00:53 -0000 https://status.everbet.bg/incident/747907#af89c60765660e539ee19a20e1b22f0c22adbf2e8df85b7fb7aaf867ba2c1155 Scheduled Maintenance https://status.everbet.bg/incident/747907 Tue, 21 Oct 2025 05:00:53 -0000 https://status.everbet.bg/incident/747907#af89c60765660e539ee19a20e1b22f0c22adbf2e8df85b7fb7aaf867ba2c1155 Scheduled Maintenance https://status.everbet.bg/incident/747907 Tue, 21 Oct 2025 05:00:53 -0000 https://status.everbet.bg/incident/747907#af89c60765660e539ee19a20e1b22f0c22adbf2e8df85b7fb7aaf867ba2c1155 Scheduled Maintenance https://status.everbet.bg/incident/747907 Tue, 21 Oct 2025 05:00:53 -0000 https://status.everbet.bg/incident/747907#af89c60765660e539ee19a20e1b22f0c22adbf2e8df85b7fb7aaf867ba2c1155 Scheduled Maintenance https://status.everbet.bg/incident/618052 Tue, 15 Jul 2025 06:10:17 -0000 https://status.everbet.bg/incident/618052#61e1e199fd2d767ebfd84572dd72414f8810b80288a8c494137721787c4f7b15 Maintenance completed https://status.everbet.bg/incident/618052 Tue, 15 Jul 2025 06:10:17 -0000 https://status.everbet.bg/incident/618052#61e1e199fd2d767ebfd84572dd72414f8810b80288a8c494137721787c4f7b15 Maintenance completed https://status.everbet.bg/incident/618052 Tue, 15 Jul 2025 04:20:17 -0000 https://status.everbet.bg/incident/618052#8d47e4b8fe6c84de8615697a09e582464691f29089f13d85e771f74fb47605fb Platform Release Notes What's New in This Release Enhanced Platform Stability & Performance 🔄 Core Technology Upgrade We've upgraded our platform's foundation to the latest Java LTS (21) and Spring Boot LTS (3.2.3) versions, ensuring better performance, security, and future-proofing. 🛡️ Improved Reliability with Smart Failure Protection We've implemented an advanced "Circuit Breaker" system pattern that automatically protects your gaming experience from any temporary issues with our third-party partners. This applies to: - Game launches and jackpot updates - Payment processing - Identity verification (KYC) services - Bonus spin operations - All notification services (email, SMS, push notifications) This means uninterrupted gameplay, faster recovery times, and more consistent platform performance. Gaming Experience Improvements 🎮 Enhanced Game Provider Support - Streamlined game launch for faster and more reliable game loading - Updated Pragmatic Play integration with new Free Chips feature for Live Casino - Improved Amusnet jackpot feed compatibility with Dench platform - Enhanced Softswiss game provider integration - updated integration to work smoothly with latest Dench platform updates. - Various bug fixes for Spribe and Evolution gaming providers 📊 Better Data Management Enhanced transaction history tables with advanced keyset pagination for improved performance when viewing your account history (payment, gaming, activity logs, etc). 🎰 Bonus System Improvements - Better bonus ordering system ensuring correct activation sequence - Enhanced bonus deletion capabilities for waiting claims - Improved sports betting bonus wagering options - added sports option in Wagering and Application settings Mobile & Communication Enhancements 📱 Mobile Push Notifications New Firebase-powered push notification system for mobile applications 💬 Enhanced Customer Communication - Improved system inbox messages with custom options - Added the option of sending System inbox template via Customer profile “Access control” - “Send System Email” → replaced with “Send System Message” which will now show both System email & inbox message templates. - Better multi-language email support - Fixed websocket messaging issues for real-time updates Security & Infrastructure Enhancements 🔐 Advanced Security Measures - Enhanced protection through improved DNS routing and additional WAF security rules via Cloudflare - Strengthened defenses against potential threats - Secure whitelist system for gaming operations 🏥 Real-Time Health Monitoring New comprehensive monitoring system that tracks the health of all platform components in real-time, ensuring any issues are detected and resolved quickly. ⚡ Improved Communication Systems Upgraded internal messaging system (Kafka) for better coordination between platform components, resulting in faster processing of tournaments, campaigns, and customer actions. 📚 Enhanced Documentation Improved Swagger API documentation for better system transparency and development efficiency. Payment & Financial Improvements 💳 Enhanced Payment Processing - Improved currency exchange system with better caching for faster transactions - Apple Pay prioritization for iOS users - applicable upon request - Enhanced self-exclusion features for responsible gaming - Loyalty program purchase controls per customer - Fixed calculation issues in customer lifetime statistics Bug Fixes & Stability Improvements 🔧 Resolved Issues - Fixed bonus ordering and activation timing - Resolved Evolution gaming refund processing issues - Corrected customer withdrawal amount calculations - Fixed campaign recurrency preservation - Fixed Link Mobility messaging provider wrongly hashed signature - Enhanced multi-language email delivery - Corrected Source of Funds (SOF) PDF date formatting What This Means for You ✅ More reliable gaming sessions with comprehensive failure protection ✅ Faster game loading times and improved provider support ✅ Enhanced mobile experience with push notifications ✅ Better payment processing and currency handling ✅ Improved bonus system with correct activation order ✅ Enhanced account security and monitoring ✅ More accurate financial reporting and statistics ✅ Better responsible gaming tools and controls https://status.everbet.bg/incident/618052 Tue, 15 Jul 2025 04:20:17 -0000 https://status.everbet.bg/incident/618052#8d47e4b8fe6c84de8615697a09e582464691f29089f13d85e771f74fb47605fb Platform Release Notes What's New in This Release Enhanced Platform Stability & Performance 🔄 Core Technology Upgrade We've upgraded our platform's foundation to the latest Java LTS (21) and Spring Boot LTS (3.2.3) versions, ensuring better performance, security, and future-proofing. 🛡️ Improved Reliability with Smart Failure Protection We've implemented an advanced "Circuit Breaker" system pattern that automatically protects your gaming experience from any temporary issues with our third-party partners. This applies to: - Game launches and jackpot updates - Payment processing - Identity verification (KYC) services - Bonus spin operations - All notification services (email, SMS, push notifications) This means uninterrupted gameplay, faster recovery times, and more consistent platform performance. Gaming Experience Improvements 🎮 Enhanced Game Provider Support - Streamlined game launch for faster and more reliable game loading - Updated Pragmatic Play integration with new Free Chips feature for Live Casino - Improved Amusnet jackpot feed compatibility with Dench platform - Enhanced Softswiss game provider integration - updated integration to work smoothly with latest Dench platform updates. - Various bug fixes for Spribe and Evolution gaming providers 📊 Better Data Management Enhanced transaction history tables with advanced keyset pagination for improved performance when viewing your account history (payment, gaming, activity logs, etc). 🎰 Bonus System Improvements - Better bonus ordering system ensuring correct activation sequence - Enhanced bonus deletion capabilities for waiting claims - Improved sports betting bonus wagering options - added sports option in Wagering and Application settings Mobile & Communication Enhancements 📱 Mobile Push Notifications New Firebase-powered push notification system for mobile applications 💬 Enhanced Customer Communication - Improved system inbox messages with custom options - Added the option of sending System inbox template via Customer profile “Access control” - “Send System Email” → replaced with “Send System Message” which will now show both System email & inbox message templates. - Better multi-language email support - Fixed websocket messaging issues for real-time updates Security & Infrastructure Enhancements 🔐 Advanced Security Measures - Enhanced protection through improved DNS routing and additional WAF security rules via Cloudflare - Strengthened defenses against potential threats - Secure whitelist system for gaming operations 🏥 Real-Time Health Monitoring New comprehensive monitoring system that tracks the health of all platform components in real-time, ensuring any issues are detected and resolved quickly. ⚡ Improved Communication Systems Upgraded internal messaging system (Kafka) for better coordination between platform components, resulting in faster processing of tournaments, campaigns, and customer actions. 📚 Enhanced Documentation Improved Swagger API documentation for better system transparency and development efficiency. Payment & Financial Improvements 💳 Enhanced Payment Processing - Improved currency exchange system with better caching for faster transactions - Apple Pay prioritization for iOS users - applicable upon request - Enhanced self-exclusion features for responsible gaming - Loyalty program purchase controls per customer - Fixed calculation issues in customer lifetime statistics Bug Fixes & Stability Improvements 🔧 Resolved Issues - Fixed bonus ordering and activation timing - Resolved Evolution gaming refund processing issues - Corrected customer withdrawal amount calculations - Fixed campaign recurrency preservation - Fixed Link Mobility messaging provider wrongly hashed signature - Enhanced multi-language email delivery - Corrected Source of Funds (SOF) PDF date formatting What This Means for You ✅ More reliable gaming sessions with comprehensive failure protection ✅ Faster game loading times and improved provider support ✅ Enhanced mobile experience with push notifications ✅ Better payment processing and currency handling ✅ Improved bonus system with correct activation order ✅ Enhanced account security and monitoring ✅ More accurate financial reporting and statistics ✅ Better responsible gaming tools and controls https://status.everbet.bg/incident/598136 Tue, 10 Jun 2025 05:10:00 -0000 https://status.everbet.bg/incident/598136#3464e251a002ac30f0334aae9c31e8b93b1900d3580f9919c1256e26846b277e Maintenance completed https://status.everbet.bg/incident/598136 Tue, 10 Jun 2025 05:10:00 -0000 https://status.everbet.bg/incident/598136#3464e251a002ac30f0334aae9c31e8b93b1900d3580f9919c1256e26846b277e Maintenance completed https://status.everbet.bg/incident/598136 Tue, 10 Jun 2025 04:30:00 -0000 https://status.everbet.bg/incident/598136#1db5358f5e8eb917ee034ab8b100d1a168cb60d2a5d6be2cf65e879a0702775d Summary This release-24.0.1 is comprised of two big improvements: KeySet Pagination - Migrated BO to use Keyset pagination Some parts of our system handle extremely large amounts of data—millions or even billions of records. To keep everything running fast and smoothly, we've updated how we load and display this data. What Changed: We switched to a faster way of showing paginated lists (pages of results), called keyset pagination. It looks and feels mostly the same, but behind the scenes it’s much more efficient. What’s Different for You: - You can still scroll through results page by page. - However, you won’t see the total number of records anymore. - You also won’t be able to skip directly to a specific page or jump to the end. Why This Matters: The old method required checking the total number of records, which was very slow for huge datasets. The new approach makes the system much faster and more responsive for everyone. We’ve deleted the old business logic of offset pagination (as well as the counting mechanism) for the following tables: - Gaming Transactions (including the pages within customer view) - Customer Bonuses (including the pages within customer view) - Customer Activity (including the pages within customer view) - Payment Transactions (including the pages within customer view) - Wallet Transactions (including the pages within customer view) - DKH Game Data - DKH Communication Log !!! Please note, once we deploy these changes, the old Back office will No longer be available for use. !!! Refactor of PaymentService and PaymentAPIGateway: We've made several improvements behind the scenes to make our payment system more organized, reliable, and easier to maintain. Here's what changed: - Clearer Structure for Payment Providers We've reorganized how different payment providers and payment methods are handled, grouping them into separate sections. This makes it easier for our team to manage and troubleshoot them. - Simplified Payment Processing The core payment engine has been split into smaller parts, each focused on one specific task. This change makes the system more stable and reduces the risk of internal errors. - Unified Deposit Process All deposit methods now use a single, simplified interface. This means a smoother and more consistent experience when adding funds. - Streamlined Deposit and Withdrawal Services We’ve separated how deposits and withdrawals are handled: - Deposits: Now processed in clearly defined steps — starting, preparing, and completing. - Withdrawals: Each part (like settings, automatic withdrawals, and manual ones) has its own focused handling system. - Improved Communication Between Systems Messages from payment providers now go directly to a dedicated channel within our system, ensuring better accuracy and faster processing. - Cleaned Up Old Code We’ve removed outdated tools and unused pieces of the system (like the old Wirecard integration) to keep things clean and efficient. Besides the above main refactors, this release includes a range of stability fixes, UI improvements, configuration upgrades, and new feature support across payments, games, user activity, and compliance. BO, Games & Bonuses - Unexpected game crashes fixed - Resolved rare errors that could cause some games to crash during loading or play. - Kajot Free Spins now appear correctly - Fixed a display issue where Kajot free spins weren’t visible in-game. - Bonus menu performance improved (Delays in Bonus menu) - Made the bonus section faster and smoother, especially after recent UI changes. - Duplicate bonus socket messages fixed - Eliminated repeated real-time bonus updates that were sent unnecessarily. - Campaign bonus fix: Free Bet asset issue - Corrected a bug where the bonus amount disappeared when using base currency. - Menu Manager: Icon support via Asset Manager, Light/Dark theme icons added - 2 Fields added for upload of icons based on Light & Dark themes - Changed the drop down to an asset manager select in BO, so back office users can upload their own icons in asset manager and use them from there, with no need of additional Frontend implementation Payments & Withdrawals - New configuration: Allow all withdrawals options to be displayed for Flag - “depositors” - General config, restricting withdrawal methods to be shown, regardless of payment provider configs for non depositors. - If customer is marked as a Depositor, based on the config we will hide/show the withdrawal methods available. Further Frontend implementation needed for warning message to be displayed (per client’s request). - Auto Withdrawals: added config: Only if one successful withdrawal exists - Adds extra security by only allowing auto-withdrawals if the user has a verified successful one. - Apple Pay & Google Pay integrated (Safecharge/Nuvei) - Users can now use Apple and Google Pay as deposit methods via Nuvei. - Fixed mismatch in customer withdrawal vs deposit values - Corrected a display error in customer profiles showing inconsistent data. Compliance & User Management - Compliance Pages improved - NAP - Enhanced table filters and data presentation for easier navigation and analysis. - Compliance: Additional page updates - NAP - Several other compliance-related pages were adjusted for accuracy and usability. - JWT token expiration handled more gracefully - Fixed issues caused by expired session tokens during brief timing mismatches. - Login tracking for DKH Vulnerable Players - Now logs when users are restricted from logging in due to responsible gaming protections. System Stability & Backend Fixes - Tournaments stuck in “Ready” status fixed - Resolved an issue that prevented tournaments from starting (mainly in staging environments). - Duplicate marketing emails resolved - Fixed a bug where some users received the same marketing email more than once. - Bonus campaign archiving now works reliably - Solved occasional failures when archiving external bonus campaigns. - Geolocation Service upgraded - Improved speed and accuracy of location detection used across the platform. Deploying these changes will require a short Maintenance, so we’ll contact you with scheduling your individual Prod release date & times. https://status.everbet.bg/incident/598136 Tue, 10 Jun 2025 04:30:00 -0000 https://status.everbet.bg/incident/598136#1db5358f5e8eb917ee034ab8b100d1a168cb60d2a5d6be2cf65e879a0702775d Summary This release-24.0.1 is comprised of two big improvements: KeySet Pagination - Migrated BO to use Keyset pagination Some parts of our system handle extremely large amounts of data—millions or even billions of records. To keep everything running fast and smoothly, we've updated how we load and display this data. What Changed: We switched to a faster way of showing paginated lists (pages of results), called keyset pagination. It looks and feels mostly the same, but behind the scenes it’s much more efficient. What’s Different for You: - You can still scroll through results page by page. - However, you won’t see the total number of records anymore. - You also won’t be able to skip directly to a specific page or jump to the end. Why This Matters: The old method required checking the total number of records, which was very slow for huge datasets. The new approach makes the system much faster and more responsive for everyone. We’ve deleted the old business logic of offset pagination (as well as the counting mechanism) for the following tables: - Gaming Transactions (including the pages within customer view) - Customer Bonuses (including the pages within customer view) - Customer Activity (including the pages within customer view) - Payment Transactions (including the pages within customer view) - Wallet Transactions (including the pages within customer view) - DKH Game Data - DKH Communication Log !!! Please note, once we deploy these changes, the old Back office will No longer be available for use. !!! Refactor of PaymentService and PaymentAPIGateway: We've made several improvements behind the scenes to make our payment system more organized, reliable, and easier to maintain. Here's what changed: - Clearer Structure for Payment Providers We've reorganized how different payment providers and payment methods are handled, grouping them into separate sections. This makes it easier for our team to manage and troubleshoot them. - Simplified Payment Processing The core payment engine has been split into smaller parts, each focused on one specific task. This change makes the system more stable and reduces the risk of internal errors. - Unified Deposit Process All deposit methods now use a single, simplified interface. This means a smoother and more consistent experience when adding funds. - Streamlined Deposit and Withdrawal Services We’ve separated how deposits and withdrawals are handled: - Deposits: Now processed in clearly defined steps — starting, preparing, and completing. - Withdrawals: Each part (like settings, automatic withdrawals, and manual ones) has its own focused handling system. - Improved Communication Between Systems Messages from payment providers now go directly to a dedicated channel within our system, ensuring better accuracy and faster processing. - Cleaned Up Old Code We’ve removed outdated tools and unused pieces of the system (like the old Wirecard integration) to keep things clean and efficient. Besides the above main refactors, this release includes a range of stability fixes, UI improvements, configuration upgrades, and new feature support across payments, games, user activity, and compliance. BO, Games & Bonuses - Unexpected game crashes fixed - Resolved rare errors that could cause some games to crash during loading or play. - Kajot Free Spins now appear correctly - Fixed a display issue where Kajot free spins weren’t visible in-game. - Bonus menu performance improved (Delays in Bonus menu) - Made the bonus section faster and smoother, especially after recent UI changes. - Duplicate bonus socket messages fixed - Eliminated repeated real-time bonus updates that were sent unnecessarily. - Campaign bonus fix: Free Bet asset issue - Corrected a bug where the bonus amount disappeared when using base currency. - Menu Manager: Icon support via Asset Manager, Light/Dark theme icons added - 2 Fields added for upload of icons based on Light & Dark themes - Changed the drop down to an asset manager select in BO, so back office users can upload their own icons in asset manager and use them from there, with no need of additional Frontend implementation Payments & Withdrawals - New configuration: Allow all withdrawals options to be displayed for Flag - “depositors” - General config, restricting withdrawal methods to be shown, regardless of payment provider configs for non depositors. - If customer is marked as a Depositor, based on the config we will hide/show the withdrawal methods available. Further Frontend implementation needed for warning message to be displayed (per client’s request). - Auto Withdrawals: added config: Only if one successful withdrawal exists - Adds extra security by only allowing auto-withdrawals if the user has a verified successful one. - Apple Pay & Google Pay integrated (Safecharge/Nuvei) - Users can now use Apple and Google Pay as deposit methods via Nuvei. - Fixed mismatch in customer withdrawal vs deposit values - Corrected a display error in customer profiles showing inconsistent data. Compliance & User Management - Compliance Pages improved - NAP - Enhanced table filters and data presentation for easier navigation and analysis. - Compliance: Additional page updates - NAP - Several other compliance-related pages were adjusted for accuracy and usability. - JWT token expiration handled more gracefully - Fixed issues caused by expired session tokens during brief timing mismatches. - Login tracking for DKH Vulnerable Players - Now logs when users are restricted from logging in due to responsible gaming protections. System Stability & Backend Fixes - Tournaments stuck in “Ready” status fixed - Resolved an issue that prevented tournaments from starting (mainly in staging environments). - Duplicate marketing emails resolved - Fixed a bug where some users received the same marketing email more than once. - Bonus campaign archiving now works reliably - Solved occasional failures when archiving external bonus campaigns. - Geolocation Service upgraded - Improved speed and accuracy of location detection used across the platform. Deploying these changes will require a short Maintenance, so we’ll contact you with scheduling your individual Prod release date & times.